Privacy Policy

ATOM AI ("we", "us", "our", or "Company") is committed to protecting your privacy and personal data. This comprehensive Privacy Policy explains how we collect, use, process, store, and protect your information when you visit our website, use our services, or interact with our AI training data platform.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Identity Information: Full name, title, professional role, organization name
• Contact Information: Email address, phone number, mailing address, country of residence
• Professional Information: Job title, company details, industry sector, areas of expertise
• Project Information: AI project details, data requirements, use cases, target markets
• Communication Records: Messages, inquiries, support requests, and correspondence
• Account Information: Username, password (encrypted), account preferences, settings

1.2 Technical Information

We automatically collect certain technical information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns, navigation paths, session duration
• Performance Data: Website performance metrics, error logs, loading times
• Location Data: General geographic location (country/region level) based on IP address
• Cookies and Tracking: Cookies, web beacons, pixel tags, and similar technologies

1.3 AI Training Data

As an AI training data platform, we may collect and process:

• Dataset Information: Descriptions of data types, sources, and characteristics
• Annotation Data: Human-annotated data for AI training purposes
• Quality Metrics: Data quality assessments, accuracy measurements, validation results
• Contextual Information: Cultural, linguistic, and regional context data for African AI training

2. How We Use Your Information

2.1 Service Provision

• Provide and maintain our AI training data platform and services
• Process and fulfill your requests for datasets and AI training materials
• Facilitate collaboration between data providers, annotators, and AI developers
• Enable access to our micro-distributed data center network
• Deliver personalized content and recommendations

2.2 Communication and Support

• Respond to your inquiries, support requests, and feedback
• Send important updates about our services, terms, or policies
• Provide technical support and customer service
• Send newsletters, research updates, and educational content (with your consent)
• Notify you about new features, datasets, or opportunities

2.3 Platform Improvement and Analytics

• Analyze usage patterns to improve our platform and services
• Conduct research and development for better AI training datasets
• Monitor platform performance and identify technical issues
• Develop new features and capabilities based on user needs
• Generate anonymized insights and statistics

2.4 Legal and Compliance

• Comply with applicable laws, regulations, and legal obligations
• Protect our rights, property, and the rights of our users
• Prevent fraud, abuse, and other illegal activities
• Respond to legal requests from authorities
• Maintain records as required by law

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you voluntarily provide information or opt-in to communications
• Contract Performance: To fulfill our contractual obligations to you
• Legitimate Interest: To improve our services, prevent fraud, and conduct business operations
• Legal Obligation: To comply with applicable laws and regulations
• Vital Interests: To protect your safety or the safety of others

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage services
• Email communication and marketing platforms
• Analytics and performance monitoring tools
• Payment processing and financial services
• Customer support and helpdesk systems
• Security and fraud prevention services

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

4.4 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and the safety of our users.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Regular security assessments and vulnerability testing
• Staff Training: Comprehensive privacy and security training for all employees
• Incident Response: Robust incident response procedures for data breaches
• Secure Infrastructure: Hosted on secure, certified cloud infrastructure

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and conduct research (in anonymized form)

Specific retention periods:

• Account Information: Until account deletion or 3 years of inactivity
• Communication Records: 7 years for legal compliance
• Usage Data: 2 years in identifiable form, then anonymized
• AI Training Data: As specified in data processing agreements

7. Your Rights and Choices

7.1 GDPR Rights (EU Residents)

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we process your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

7.2 General Rights

• Account Management: Update your account information and preferences
• Communication Preferences: Opt-out of marketing communications
• Cookie Controls: Manage cookie preferences through browser settings
• Data Requests: Submit requests for data access, correction, or deletion

8. Cookies and Tracking Technologies

8.1 Types of Cookies

• Essential Cookies: Necessary for website functionality and security
• Analytics Cookies: Help us understand website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising and content personalization

8.2 Third-Party Services

We use third-party services that may set cookies:

• Google Analytics: Website analytics and performance monitoring
• Vercel Analytics: Privacy-focused website analytics
• Social Media: Social media integration and sharing features
• Customer Support: Helpdesk and support chat systems

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions by relevant data protection authorities
• Certification under recognized privacy frameworks
• Binding corporate rules and internal data protection policies

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform
• Updating the "Last updated" date at the top of this policy

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Regional Privacy Laws

13.1 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

13.2 African Data Protection Laws

We comply with applicable African data protection laws, including:

• South Africa's Protection of Personal Information Act (POPIA)
• Nigeria's Nigeria Data Protection Regulation (NDPR)
• Kenya's Data Protection Act
• Other applicable regional data protection frameworks